Order Issues

How to place an order with Bellelily?

Ordering with Bellelily is simple, please see the following steps: When you find an item you would like to order, choose the color, size, and quantity. Click the “Add to Bag” button....

Can I change the size, color, or address after placing an order?

To check the status of your order, log into your account where you will see the following order statuses: Unpaid Order: Your order had not yet been paid for. You are able to delete this order and place a new one with the correct information. ...

Can I cancel my order after placing it?

Please log into your account and check your order status. Unpaid order: It’s easy to cancel. Just log into your account and find the order and click “Cancel”....

What privileges does a Wholesaler have?

Wholesalers are able to use products’ details, pictures and size info from bellelily.com....

Why didn't i receive my order confirmation E-mail?

If you have not received the confirmation e-mail but you saw the confirmed order number at our site and you have been charged, you can be certain that your order has been successfully processed. You will receive your order without any problems....

When will my account be charged for my Bellelily order?

If your card is authorized, payment will be taken immediately, and you will receive an email confirming your order has been placed successfully...

How can I check my order status?

Log into your account and go to “My Orders”. You will see the following order statuses: Paid|Preparing: You have paid for this order and we are processing the parcel. Processing time is 1-8 business days. Once the order is paid successfully, you will get an email with order confirmation and details...

How can I add/delete items in the Shopping Cart?

To ADD or DELETE items from your Shopping Bag, go to your Shopping Bag located at the top right corner of the page. You will see the following on your screen...

Where is Bellelily located?

Bellelily is an online fashion shopping store. With more than 10 years offline fashion branch experience and business connections, Bellelily grows rapidly in a short time. Our team of fashion advisors are experts at sourcing high quality garments at cost effective prices. Every item is quality tested here in our warehouse. ...

What should I do if I forget my password?

In the event that you forget your password or did not receive the password reset e-mail, you may proceed by doing the following: Return to the Sign In page...

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