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Customer Care

  1. What shipping methods does Bellelily support? 03/09/2017 11:53:26 AM We have 2 shipping methods. Free Shipping: No Cost; shipping Tracking Number not provided. Standard Shipping: Fee; shipping Tracking information provided. ...
  2. How do I track my package? 11/29/2016 10:06:08 AM After your order has been shipped, we will notify you of your tracking information via your Bellelily account or through your e-mail...
  3. Can I change my Shipping Address after placing an order? 03/21/2017 18:23:15 PM We are unable to change the shipping address for items that have already been shipped. Prior to shipping your package, while we are preparing it for shipment, you can contact us to apply for a change of address. Unfortunately, we cannot guarantee that an address change will be successful. ...
  4. What should I do if my order hasn't been delivered yet? 03/29/2017 12:08:24 PM Please log into your account and find your Tracking No. Free Shipping: Because your items are subject to free shipping, they are unable to track while shipping. If you do not receive the parcel within 45-60 business days from the date of shipping, please contact us to confirm the shipping address...
  5. I paid 7 days ago, why hasn't my order shipped? 03/21/2017 18:25:56 PM Please Note: processing time takes usually 1-8 business days. Please verify that your payment has processed and that none of the items your ordered are back-ordered or sold out. You are able to change your items by clicking here ...
  6. What happens if my Shipping Address is incomplete? 03/21/2017 18:26:50 PM Please contact your local post office for the estimated delivery time if you confirmed that your parcel was shipped with an incomplete address. If your parcel was returned to us due to an incomplete address, we can arrange to resend the package to you once you pay the shipping fee...
  7. Why am I unable to track any shipping information? 11/29/2016 09:48:10 AM If you choose free shipping, your parcel does not include a shipping tracking number. Expect to receive the parcel within 10-20 days of the shipping date. ...
  8. I did not receive all the items I ordered. 03/21/2017 18:27:41 PM Due to the stock status, your items may be shipped out separately via several parcels. Please log into your account to check the tracking number of each item....
  9. How long does it take to ship an order? 03/21/2017 18:29:32 PM Order processing normally takes 1-8 business days. Please see the following estimated delivery times: Free Shipping: 10-18 business days, Standard: 6-10 business days...
  10. How long will it take for my order to be delivered? 03/21/2017 18:32:15 PM Order processing normally takes 1-8 business days. Please see the following estimated delivery times: Free Shipping: 8-18 business days, Standard: 8-12 business days, ...
  11. Will my parcel be charged customs and import taxes? 11/29/2016 10:03:40 AM Please read following details for the tax and custom details: Orders may need to clear customs in your country. The cost depends on your country’s custom policy and rules. Import duties, taxes, or other customs charges will be collected by the shipping company for customs upon delivery...
  12. What is the cost of shipping? 03/15/2017 10:32:25 AM We have 2 shipping methods. Free Shipping: No Cost; shipping Tracking Number not provided Standard Shipping: Fee; shipping Tracking information provided. ...
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