Why Shipping Delay Is Inevitable During The Epidemic?

We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected....

How do I track my package?

After your order has been shipped, we will notify you of your tracking information via your Bellelily account or through your e-mail...

What shipping methods does Bellelily support?

Bellelily offers 2 shipping methods. Standard Shipping: Fee; shipping Tracking information provided.Expedited Shipping: Fee; shipping Tracking information provided...

Can I change my Shipping Address after placing an order?

We are unable to change the shipping address for items that have already been shipped. Prior to shipping your package, while we are preparing it for shipment, you can contact us to apply for a change of address. Unfortunately, we cannot guarantee that an address change will be successful. ...

What should I do if my order hasn't been delivered yet?

If you do not receive the parcel within 25-30 business days from the date of shipping, please contact us with your order number to confirm the shipping address....

Why didn't I received my shipping confirmation E-mail

Don't panic! If you have not received a shipping confirmation email but you have been charged for your order, you will receive your order without any problems....

I paid 7 days ago, why hasn't my order shipped?

Please Note: processing time takes usually 1-8 business days. Please verify that your payment has processed and that none of the items your ordered are back-ordered or sold out. You are able to change your items by clicking here ...

What happens if my Shipping Address is incomplete?

Please contact your local post office for the estimated delivery time if you confirmed that your parcel was shipped with an incomplete address. If your parcel was returned to us due to an incomplete address, we can arrange to resend the package to you once you pay the shipping fee...

Why am I unable to track any shipping information?

Your parcel may have just been shipped out. The online tracking info will be upadted in 1-3 busienss days. ...

I did not receive all the items I ordered.

Due to the stock status, your items may be shipped out separately via several parcels. Please log into your account to check the tracking number of each item....

How much longer does it take to ship an order?

Order processing normally takes 1-8 business days. Please see the following estimated delivery times...

How much longer will it take for my order to be delivered?

Order processing normally takes 1-8 business days. Please see the following estimated delivery times...