Why Shipping Delay Is Inevitable During The Epidemic?

We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected....

What shipping methods does Bellelily support?

Bellelily offers 2 shipping methods. Standard Shipping: Fee; shipping Tracking information provided.Expedited Shipping: Fee; shipping Tracking information provided...

How do I track my package?

After your order has been shipped, we will notify you of your tracking information via your Bellelily account or through your e-mail...

Can I change my Shipping Address after placing an order?

We are unable to change the shipping address for items that have already been shipped. Prior to shipping your package, while we are preparing it for shipment, you can contact us to apply for a change of address. Unfortunately, we cannot guarantee that an address change will be successful. ...

What should I do if my order hasn't been delivered yet?

If you do not receive the parcel within 25-30 business days from the date of shipping, please contact us with your order number to confirm the shipping address....

Why didn't I received my shipping confirmation E-mail

Don't panic! If you have not received a shipping confirmation email but you have been charged for your order, you will receive your order without any problems....

I paid 7 days ago, why hasn't my order shipped?

Please Note: processing time takes usually 1-8 business days. Please verify that your payment has processed and that none of the items your ordered are back-ordered or sold out. You are able to change your items by clicking here ...

What happens if my Shipping Address is incomplete?

Please contact your local post office for the estimated delivery time if you confirmed that your parcel was shipped with an incomplete address. If your parcel was returned to us due to an incomplete address, we can arrange to resend the package to you once you pay the shipping fee...

Why am I unable to track any shipping information?

Your parcel may have just been shipped out. The online tracking info will be upadted in 1-3 busienss days. ...

I did not receive all the items I ordered.

Due to the stock status, your items may be shipped out separately via several parcels. Please log into your account to check the tracking number of each item....

How much longer does it take to ship an order?

Order processing normally takes 1-8 business days. Please see the following estimated delivery times...

How much longer will it take for my order to be delivered?

Order processing normally takes 1-8 business days. Please see the following estimated delivery times...

Will my parcel be charged customs and import taxes?

Please read following details for the tax and custom details: Orders may need to clear customs in your country. The cost depends on your country’s custom policy and rules. Import duties, taxes, or other customs charges will be collected by the shipping company for customs upon delivery...

What is the cost of shipping?

Bellelily offers 2 shipping methods Standard Shipping: FREE for orders over US$119,otherwise US$6.99 Expedited Shipping: FREE for orders over US$159,otherwise US$9.99...

Can Bellelily deliver to PO Box addresses?

We strongly recommend that you provide a specific address to facilitate order delivery. If you want us to arrange package to a PO BOX address, please select Free Shipping or Standard Shipping for successful delivery....

Can the items be shipped to my country?

We deliver globally except for Hong Kong, Taiwan, Macao, Uganda, Vatican City, and Palau. For questions regarding delivery time please check here. ...