Technical

I’m having problem paying my order.

If your payment for an order has failed,it may be due to the following situations: CVV/CVC Code : The CVV/CVC code is the 3-digit code on the back of your credit card as shown in the example below...

I’m having trouble signing into my account

Please make sure that you use the correct registered email ID to login. Also as Internet Explorer may be incompatible with our site, please use Google Chrome, Safari, IOS, etc... to login. If you are unable to login with your password, you can click here to reset your password. If you can’t sign in after trying above methods, contact us with screenshot or short video of your problem. Please include a detailed description of the problems you are encountering. We will do our best to solve it for you. Address:RM 1409 BLK C 14/F TAK WING 1ND BLDG 3 TSUN WEN RD TUEN MUN NT HONG KONG Call:0086-13387416659 Customer Service Email: service@bellelily.com...

I’m having problem checking out.

Prior to check-out, please make sure you have signed in and are using compatible web browsers (Chrome, Safari, IOS, etc..). If the checkout page will not proceed through the checkout process, please take a screenshot of the problem and contact us...

How do I change my password?

In the event that you need to change your password, you may proceed by doing the following: Return to the Sign In page. Click “Forgot your password” and fill in your email address, you will receive an e-mail titled “Password Recover”...

I’m having trouble entering my address.

You can add, remove and update your address details by logging into “My Account” and clicking on the “Edit/Add” button under your “Address Book”...

What can I do if I’m not receiving emails from Bellelily?

After you sign up and place an order, you should receive multiple e-mails from us. These e-mails include Bellelily newsletters, order confirmation emails, shipping confirmations, password reminders and any responses from our Customer Service team...

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