Log into your account and go to “My Orders”. You will see the following order statuses:
Paid|Processing: You have paid for this order and we are processing the parcel. Processing time is 1-8 business days.
Once the order is paid successfully, you will get an email with order confirmation and details.
Paid|Partially Shipped: Because your orders may contain multiple items, you may receive multiple packages. "Partially Shipped” implies that some of your items have been shipped. You will receive several emails containing shipping information and tracking numbers.
Paid|Shipped: Your parcel has been shipped and we will e-mail you the shipping confirmation and tracking number.
You can track your order status by clicking here.
1. Pre-sale means to placing orders for out-of-stock items
2. Provide up to 60% discount for pre-sale items
3.If the item you bought achieves our prescribed quantity within the stipulated time, the presale is successful; otherwise the presale will fail.
4. If the item reaches the prescribed quantity, the order will be processed and the product will be shipped normally
5. If the reservation fails, the order will contact you for a refund after the end of the reservation period
6.Pre-sale items cannot be shared with coupons and coupon code.
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