Please log into your account and check your order status.
Unpaid order: It’s easy to cancel. Just log into your account and find the order and click “Cancel”.
Paid|Processing order: You can click here to apply for cancellation within 1 hour after you paid for the order. We will check and try to cancel it for you, But we are not sure it will success as order is under processing.
Paid|Partially Shipped: Shipped items can’t be canceled. Unshipped items can be modified instead of cancellation. You can click here to amend them.
Paid|Shipped order: Shipped order can’t be canceled.
1. Pre-sale means to placing orders for out-of-stock items
2. Provide up to 60% discount for pre-sale items
3.If the item you bought achieves our prescribed quantity within the stipulated time, the presale is successful; otherwise the presale will fail.
4. If the item reaches the prescribed quantity, the order will be processed and the product will be shipped normally
5. If the reservation fails, the order will contact you for a refund after the end of the reservation period
6.Pre-sale items cannot be shared with coupons and coupon code.
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