How do I track my package? Last updated 2020-05-06 17:49:12

We are sorry about the shipping delays during the COVID-19 outbreak period. Shipping process might be a little longer than usual due to the suspension of flights and the longer local customs clearance process affected by the coronavirus.

 

We will notify you of your tracking information via your Bellelily account or through your e-mail when your order is shipped. We are trying our best to speed up the process, making sure your packages arrive as soon as possible. Tracking info will be updated online when customs clearance completed.

 

 

WHERE TO FIND MY TRACKING NO.?

1. ON YOUR ORDER SHIPPED NOTIFICATION EMAIL

  • Check the email and find the Tracking Numbers directly.

 

2. ON YOUR ORDER CONFIRMATION EMAIL

  • Click View Your Order button to go to your order list

  • Find the Order Status and Tracking Numbers

 

3. ON YOUR BELLELILY ACCOUNT

  • Log into your account at bellelily.com

  • Check your order list and find the Tracking Numbers

 

WHERE TO TRACK & HOW TO TRACK?

 
  • Tracking No. carries 16 characters (digits or combination of letters and digits) like: 4006318033246756 & 2MA679936101000931502

    Click here to track: https://www.17track.net/en
    If the destination is Canada, then select the "Canada Post" as carrier; if Australia, select the "Australia Post".

 
  • Tracking No. ends with letters"GB" like: VC026944740GB

    Click here to track: https://www.17track.net/en and select the "JCEX" as carrier.

 
  • Tracking No. carries 10 digits like: 2847365861

    Click here to track: https://www.17track.net/en and select the "DHL" as Carrier.

 
  • Tracking carries 22 digits like: 9400110200830113623352

    Click here to track: https://www.17track.net/en and select the "USPS" as Carrier.

     

 

Please Note:

  • Tracking information may be updated 1-3 business days from the shipping date.

  • If you are unable to find any Tracking No. on your order list, we are still preparing your order.

  • If you see more than 1 Tracking No. on your order list, we have shipped your orders in multiple packages.

  • If you find that only some items have a Tracking No., we are still preparing the shipment of the remaining items.

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