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Customer Care

  1. What’s your return policy? 11/29/2016 10:10:20 AM While no items are eligible for returns, we’re committed to you loving your order. At Bellelily, we’re committed to you. We are able to offer you amazing discounts because we don’t house inventory after our sales end...
  2. Can I return or exchange an item if I don't like it? 11/29/2016 10:09:44 AM As you know, we have posted our return policy next to every item. Please be sure to check out return policy prior to purchasing an item...
  3. What should I do if there is a size or color difference with the original item in your shop? 11/29/2016 10:07:55 AM If an item you have received has size or color problem, please do the following: For color issues, send us photos (using natural light) of the item, package, and labels...
  4. What should I do if there is an item missing from my order? 03/21/2017 18:35:42 PM Due to the stock status, your items may be shipped out separately via several parcels. Please log into your account to check the tracking number of each item. If you find more than one Tracking Number, we have shipped order in multiple parcels...
  5. What should I do if I receive wrong size for item in my order? 11/29/2016 10:08:19 AM If you received a size different than that which you ordered, please contact us with the order number, the item number, and photos of the item. We will check and get back to you asap...
  6. What should I do if I receive the wrong color for an item in my order? 11/29/2016 10:08:40 AM We want to sort out any issues with faulty items straightaway. If you received an item which is the wrong color, please contact us with the order number, the item number, and photos. We will look into it and get back to you asap...
  7. What should I do if there is faulty item in my order? 11/29/2016 10:07:33 AM We want to sort out any issues with faulty items straightaway. If you discover a faulty item, please contact us with the order number, the item number, and photos of the problem. We will look into it and get back to you asap....
  8. Can I get a refund if the price has changed since I ordered it? 03/21/2017 18:37:39 PM As an online business, our prices change in response to fashion trends, stock, promotions, and demand from customers. This means an item can change in price after you've purchased it...
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