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What should I do if there is a size or color difference with the original item in your shop?

Last updated 11/29/2016 10:07:55 AM

If an item you have received has size or color problem, please do the following:

 
  • For color issues, send us photos (using natural light) of the item, package, and labels.

  • For size issues, please place the garment on the floor and using a tape measure, measure the Bust, Waist, and Hips. Send us a photo of these measurements.

 

We consider the item’s size to be wrong if the size difference between the item you have received and the measurement indicated on the size chart differ by at least 3 cm (1.18 inch).

 

Please contact us and include with your message pictures, order number, and item number. Upon receiving your message, we will be in touch with you shortly.

Please note that your feedback will be looked into but you won’t receive a reply from our Customer Care Team. If you have a question please use the Contact Us links on our Help pages.

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